Zogu for UK takeaways
A caller rings your shop and Zogu takes the order from the menu in your POS, reads it back once and sends it to your till on a yes.
For a whole call, see how Zogu takes a phone order. In the US, see Zogu for US restaurants.
Your number and your line
Each shop gets its own Zogu number, answered with your menu, hours and greeting.
- For a UK 01 or 02 number, we need your UK business address and a senior person's name and mobile. The checks can take up to 72 hours, then up to 3 working days.
- You keep the number on your leaflets and divert it: every call, or only the ones nobody picks up. You can turn the divert off yourself.
- If a divert sends your shop's number as the caller ID, Zogu skips the welcome-back and asks "What's the best phone number to reach you on?"
Prices in pounds and pence
Zogu adds up the total from your POS prices. An order whose total doesn't add up never reaches your POS.
- £12.50 is "twelve pounds fifty", £1.05 is "one pound and five pence" and 99p is "ninety-nine pence".
- Nothing is added to your prices except your delivery fee: no VAT, no service charge.
- Orders go into your POS to be paid on pickup or on delivery, and the read-back says which.
Postcodes and delivery areas
On a delivery, Zogu asks for the postcode first and checks it against your delivery areas.
- An area is a district (M14) or a sector (M14 5). M1 doesn't catch M14.
- Each area has its own fee and minimum: "Great, we deliver there. Delivery is three pounds fifty, with a minimum order of twenty pounds. What can I get for you?"
- Outside your areas it offers pickup. Under the minimum it says how far off the caller is.
- The address is said back once, in the final read-back.
More on how pickup and delivery orders work.
The voice callers hear
The words are British ("Delivery, lovely. What's the postcode?").
- Pick from 40 English voices, including British ones such as Pandora and Draco.
- Hard dish names are respelled for the voice, such as "jah-jik" for cacik.
- Your own pronunciations can be set on the Teach page.
UK GDPR and call records
Every greeting says it's the automated ordering assistant. Asked for a person, Zogu says it can't connect them and carries on with the order.
- No audio is recorded. Each call has a written record, with the caller's number, name, any delivery address and the order.
- It never asks for card details.
Your shop is the controller and Zogu the processor. Details are in our UK privacy policy and on AI disclosure and call transcripts. More on the FAQ page.
Where call data is processed
Menus, orders and call transcripts are kept in Western Europe. Parts of a call are handled outside the UK, which counts as an international transfer under UK GDPR. Our UK privacy policy says who processes it and where.
Your kind of takeaway
Each page covers that kind of menu.
Burger and fried chicken shops
Till shorthand, burger or meal, and wings by the piece.
Kebab shops and Turkish takeaways
"A doner kebab" gets lamb, mixed or chicken as a choice.
Pizza takeaways
"Twelve inch margherita" finds MARGHERITA 12".
Indian takeaways and curry houses
Spice levels from your POS, and dish names like bhuna said properly.
Chinese takeaways
Set meals, salt and pepper, curry sauce and duck.
Fish and chip shops
Sizes, extras and ready times for the Friday rush.
Questions and answers
Does Zogu speak Welsh, or any language other than English?
No. It speaks English only, and apologises in English to a caller using another language.
Who pays for a diverted call?
Normally you do: your line provider charges for the leg to your Zogu number, and some charge a monthly divert fee, so check your tariff. The caller pays what they'd pay for any call to your shop.
Does Zogu work with my till?
It works with Toast, Square, Clover, Oracle MICROS RES 3700 and Foodhub. It takes your menu, prices and hours from your POS and sends orders straight back into it.