Pizza phone orders, taken pie by pie

01Sizes in inches or by name

"An eighteen inch margherita, thin crust" goes straight on as the 18-inch. Leave the size out and the agent asks:

For the Margherita, which one would you like? We have 12 inch, 14 inch, 16 inch or 18 inch.

One setup detail: if sizes are only in inches, "large" won't match. Name them both ways (Large 16" Margherita) and both kinds of caller are covered.

02Crusts, toppings and limits

Required choices come one at a time, with the options named:

For the Pepperoni, which crust would you like? We have Thin Crust or Stuffed Crust.

• Extra toppings cost your menu prices, and your limits hold: "You can choose up to two for extra toppings."
• A topping that pie doesn't offer gets "Sorry, the Pepperoni doesn't come with pineapple."
• "No onions" with no matching option goes to the kitchen as a note.
• Questions use your group names, so name groups the way you'd say them.
• Zogu adds up the total from your POS prices. More in how Zogu works from your live POS menu.

03Half-and-half pies

If your menu has half toppings as options, the agent treats them like any other option. Every pie is read back before anything is sent.

04Wings, sides and add-ons

Sides are menu items like any other. "Eight piece chicken wings" found 8pcs CHICKEN WINGS, not the 4-piece.

Once the caller is done, the agent can offer up to two add-ons from your menu, and a "no" ends them. They can be switched off or reworded. See how the add-on offers work.

05Game day

Each call runs on its own, with its own order, and the agent doesn't wait for the kitchen. For calls nobody gets to, see phone orders missed in the dinner rush.

06The read-back, in dollars

With the store set to US dollars:

Thanks, Sam. So that's one Pepperoni with Thin Crust and one Garlic Bread, for pickup, under the name Sam. The total is sixteen dollars forty-nine before tax, paid on pickup. Shall I place the order?

"Yeah, go ahead" places it.

More on how the read-back works, or try the web demo.