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UK takeaways

Chinese takeaway phone orders from the menu in your POS

Zogu answers your phone, takes the order from the menu in your POS, reads it back once and sends it to your till. Set meals work like any other dish.

Ordering by dish name

Callers order by dish name: "chicken chow mein" finds 23. CHICKEN CHOW MEIN first go.

If your POS dish names start with the number, Zogu reads it out ("the 88. Chips"), so talk to us before switching on. More on how Zogu understands the way callers order.

Set meals

A set meal is a dish like any other (how Zogu works from your live POS menu).

  • "The set meal for two" and "meal for 2" found SET MEAL A FOR 2.
  • Picks inside a meal go in as required choices, asked one at a time ("Please choose two.").
  • "What's in the set meal for two?" is answered from the dish description in your POS.

Salt and pepper, curry sauce and duck

  • "Salt n pepper chips" finds SALT & PEPPER CHIPS. "Salt and pepper" alone gets the chips or the chicken wings as a choice.
  • "Curry sauce" gets the Curry Sauce or the Chips and Curry Sauce.
  • "1/4 CRISPY AROMATIC DUCK" is said as "quarter Crispy Aromatic Duck", and "crispy duck" gets quarter or half.
  • "Half and half" matched the duck as well as HALF & HALF (RICE & CHIPS). "The second one" sorted it, and the phrase can be linked to the dish on the Teach page.

Dish names spelt more than one way

Kung pao and kung po, Sichuan and Szechuan, or char sui and char siu are linked with a shop word on the Teach page ("pao" means "po"), from the next call. Your own pronunciations can be added too. Our team makes these changes for you (teaching Zogu your menu words).

Regulars and their usual

A regular who has ordered through Zogu is greeted by first name, and "same as last time" or "the usual" puts their last order back, checked against today's menu. Only Zogu phone orders count, and withheld numbers aren't looked up. So the regular who orders by number gives dish names once, then "the usual" after that (how Zogu greets regulars).

Getting your menu ready

  • Dish names: tell us if they begin with the menu number.
  • Set meals: picks as required choices, contents in the description.
  • Chilli heat in the description, and allergens in your POS's allergen fields.
  • Your callers' words, like "kung pao" or "half and half", for the Teach page.

The other UK takeaway pages start from Zogu for UK takeaways.

Questions and answers

We've run out of crispy duck. How do we stop Zogu selling it?

Hide it or take it off in your POS. Once the change comes through, the next call won't offer it.

Does Zogu work with our EPOS?

It works with Toast, Square, Clover, Oracle MICROS RES 3700 and Foodhub. It answers the phone and gets your menu and hours from your EPOS.

What ready time does it give on a busy night?

Your usual POS prep time, the same on a Friday as a Tuesday. Pausing orders in your POS treats the shop as closed until the time you set.