US restaurants
Chinese takeout phone orders that follow lunch hours
Zogu sells lunch specials only during their hours in your POS, asks pint or quart as a size, and takes combination plates one choice at a time.
Lunch specials follow the hours in your POS
The most specific hours win: dish, then menu, then pickup and delivery, then store.
- Outside its hours, a lunch special isn't listed, and asking for it gets "isn't available right now."
- Hours are checked when the call starts, so a 2:58 p.m. call can still order a special that ends at 3.
- Special days and paused orders in your POS are followed too.
- No orders for later. Before you open, callers hear when you open.
More on how the agent reads your POS menu.
Pint and quart sizes
With a required Size choice, the agent asks "For the Wonton Soup, which size would you like? We have Pint or Quart." Each size keeps its POS price, and Zogu's code does the totals.
Watch the names: "Pt." and "Qt." aren't respelled, and "Wonton Soup (Pt.)" and "Wonton Soup (Qt.)" both come out as "Wonton Soup." Use a size choice or write the size out.
Combination plates, one question at a time
- Only required choices are asked, one at a time. Extras are up to the caller.
- With more than four options it names four: "We have twelve, including ..."
- Several dishes in one breath are taken together.
- "No onions" and "no MSG" go to the kitchen as notes. "Extra spicy" works only if it's an option.
Ordering by dish name
Callers name the dish, and the agent looks it up on your menu.
Regulars can say "the usual" instead. Their last Zogu order comes back, checked against what's available right now.
Questions and answers
Can I keep my restaurant's existing phone number?
Yes. You forward your line to the agent's own number.
Is there a limit on big office orders?
Yes, 20 of any one item. So 20 egg rolls is fine and 30 isn't.
Does it work if my menu isn't in a POS?
No. Zogu's menu, prices and hours all come from your POS, through our POS integration platform.